All new patients visiting our clinic are asked to complete the “Patient Education Self-Assessment” questionnaire (Figure), as mandated by the Joint Commission on Accreditation of Healthcare Organizations. This survey instrument has been in use at the University of Illinois Medical Center since 2000 and is designed to elicit patient information regarding language abilities, educational background, disabilities, and preferred learning methods. For the present study, completed questionnaires were reviewed by the research assistant for clarification and completion of items, as needed. The patients then reviewed 4 types of educational materials regarding nevi: (1) handouts of plain text only; (2) handouts combining text and color pictures; (3) oral explanations aided by pictures (no text handouts); and (4) oral explanations without pictures (no handouts of any kind). Patients were also asked if they had a DVD player, and if they did, they were asked if they would like to view an educational DVD at home. Similarly, patients were asked if they had access to a computer, and if they did, they were asked if they would like to view materials on the Web on their computer. Finally, patients were invited to make their own suggestions, and the responses were recorded by the research assistant.